Returns Policy

At Norava Studio, we want you to shop with confidence. If there is any issue with your order, our team is here to help.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund.

Once production has started, cancellation requests may no longer be eligible for cancellation or a full refund, as each artwork is made to order.

Damaged or Defective Items

If your artwork arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

1. Your order number
2. Clear photos of the damaged artwork
3. Photos of the packaging and shipping label

After reviewing your request, we will arrange a replacement, partial refund, or another appropriate solution.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

1. The artwork must be unused and in its original condition.
2. Whenever possible, it should be returned in its original packaging.
3. Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Return Address

Please do not return your order without contacting us first.

Depending on your order and location, we will provide either our US warehouse or another designated return address for return processing.

Custom & Personalized Orders

Custom-size and personalized artworks are created specifically for each customer and cannot be returned or exchanged unless they arrive damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

Exchanges are subject to product availability.

Return Shipping

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Original shipping charges (if any) are non-refundable.

Return shipping instructions will be provided after your return request has been approved.

Need Assistance?

If you have any questions regarding returns, refunds, or exchanges, our customer support team is happy to help.

Email: support@noravastudio.com

We are committed to providing a smooth, secure, and reliable shopping experience for every customer.